Hualien Promisedland Resort & Lagoon

Photos

Venue Description

A resort hotel located in Shoufeng, Hualien, featuring Spanish-style architecture combined with Venetian canal imagery. A roughly 2-kilometer long canal runs through the resort, where guests can take electric boat tours guided by a captain, a memorable feature for visitors. The hotel offers diverse room types, from deluxe rooms to loft suites, and features restaurants, a lakeside bar, and resort activities such as fishing, bamboo rafting, and crafting. It boasts extensive grounds with beautiful natural scenery, along with shuttle and guided tour services. Most guests praise the friendly staff and the environment suitable for families with children and pets. Some guests report that dining quality and efficiency, room amenities (e.g., bath towels, refrigerator), and the value-for-money of paid activities still have room for improvement. Ideal for families and couples seeking relaxation.

Review Summary

According to customer reviews, the pros, cons, and features of Promisedland Resort & Lagoon are as follows: **Pros:** 1. Service attitude is generally well-regarded, with most guests praising staff for being friendly and professional. 2. Beautiful environment; the resort boasts extensive natural landscapes, suitable for families and children, with well-maintained facilities. 3. Rooms are spacious and comfortable, and housekeeping cleanliness is praised, though some outdated issues exist. 4. A rich array of activities and facilities, especially fishing, boat tours, and water activities, are popular. **Cons:** 1. Inconsistent dining service; dinner and breakfast dishes are generally rated as declining in quality, and service efficiency is low. 2. Some check-in experiences are not smooth, including slow response during check-in and outdated room amenities (e.g., poor quality refrigerator and bath towels). 3. Many facilities require additional payment and are expensive, leading guests to feel poor value for money. 4. Some guests mentioned chaotic dining or shuttle services during peak hours. **Service Features and Atmosphere:** The hotel strives to provide a welcoming service, with an atmosphere that is relaxed and close to nature. Exclusive butler service and shuttle services enhance the guest's vacation experience. However, if service efficiency and dining quality do not improve, it may affect guests' willingness to return.

Opening Hours

• 星期一: 24 小時營業
• 星期二: 24 小時營業
• 星期三: 24 小時營業
• 星期四: 24 小時營業
• 星期五: 24 小時營業
• 星期六: 24 小時營業
• 星期日: 24 小時營業

Contact

Appointment required

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