Chanel Hotel - Xinzhuang Branch

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Venue Description

Chanel Motel - Xinzhuang Branch is located on Hougang 1st Road, Xinzhuang District, New Taipei City, directly opposite Fu Jen Catholic University and close to Fuda MRT Station and Costco. Operating 24 hours a day, it is a boutique motel primarily offering rooms with private garages. Guest rooms are modern and spacious, with some room types featuring a jacuzzi and massage chair. A buffet breakfast is provided, with freshly fried eggs and Chinese congee highly praised. The motel is conveniently located near the 300-year-old Xinzhuang Old Street and Night Market. According to customer feedback, the accommodation experience is quite mixed: advantages include bright rooms, breakfast, and massage chairs, but some guests have encountered issues such as cigarette smell in the room, insufficient cleaning, outdated facilities, or the need to check out at noon and re-check in for extended stays. The attitude of some front desk staff also has room for improvement; guests are advised to confirm details with the motel before checking in.

Review Summary

Overall, customer reviews for Chanel Hotel indicate a clear polarization in service and accommodation experience. On the positive side, many guests praise the hotel's bright and spacious rooms, the provision of massage chairs, and a quality buffet breakfast. Dining options are diverse, and the overall environment is clean with a comfortable atmosphere. Additionally, the attitude and commendable professionalism of some staff members contribute to a more pleasant stay. However, drawbacks are also evident. Guests commonly report issues with rooms not being properly prepared upon check-in, such as cigarette smell, insufficient cleanliness, and outdated facilities, all of which affect overall satisfaction. Some guests express dissatisfaction with the front desk service attitude, particularly concerning requests for room adjustments and issues encountered during check-in, indicating that the hotel still has room for improvement in staff training and customer service. In summary, while the hotel has certain advantages in terms of environment and facilities, it needs to strengthen housekeeping and front desk service quality to enhance customer satisfaction and prevent similar problems from recurring.

Opening Hours

• 星期一: 24 小時營業
• 星期二: 24 小時營業
• 星期三: 24 小時營業
• 星期四: 24 小時營業
• 星期五: 24 小時營業
• 星期六: 24 小時營業
• 星期日: 24 小時營業

Contact

Appointment required