Long Hong Shipping Co., Ltd. Green Island Star

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Venue Description

Green Island Star is a ferry company located in Taitung County, providing ferry services to Green Island and Orchid Island for travelers. Operating seven days a week from 8 AM to 5 PM, it offers convenience for travelers to plan their trips. The company is known for its stable schedules and professional crew, ensuring a safe sailing experience for passengers. The cabin environment is clean and comfortable, making it ideal for families and friends traveling together. During the voyage, the captain will inform passengers in advance about potential sea conditions, allowing them to relax and feel at ease while enjoying the sea breeze. Whether you are a diving enthusiast or simply looking for leisurely sightseeing, Green Island Star provides an ideal transportation option. For any assistance with your itinerary, the official website and customer service staff can provide necessary information to ensure a smooth journey. Green Island Star is always a worthwhile choice to consider.

Review Summary

According to customer reviews, there is significant variation in feedback regarding Green Island Star ferry company's services and experience. Common positives include the professional performance of the crew during the journey, such as Captain Yang Fan's steady steering and safety tips, which received praise from some customers. Additionally, some passengers found the cabin cleanliness and the friendly attitude of certain service staff satisfactory. However, there are considerable criticisms regarding the refund process, slow response times from phone customer service, and unsatisfactory service attitudes. Multiple customers reported confusion with the queuing and standby systems, leading to dissatisfaction as passengers waited for extended periods in the hot sun without being able to board as hoped. Specifically, recent issues like ferry delays due to weather conditions and the deduction of handling fees even after flight cancellations have sparked strong customer discontent, with many reviews mentioning feeling their rights were violated. Overall, Green Island Star ferry company provides a good travel experience in some aspects, but still needs improvement in customer service and operational management to enhance customer satisfaction and trust.

Opening Hours

星期一: 08:00 – 17:00；星期二: 08:00 – 17:00；星期三: 08:00 – 17:00；星期四: 08:00 – 17:00；星期五: 08:00 – 17:00；星期六: 08:00 – 17:00；星期日: 08:00 – 17:00

Contact

Appointment required