Long Hong Shipping Co., Ltd. Green Island Star

Photos

Venue Description

Green Island Star is a passenger ferry brand under Long Hong Shipping Co., Ltd. Its ticketing and service counter is located at Fugang Fishing Port in Taitung City. It provides passenger ferry services between Taitung Fugang and Green Island Nanliao, Orchid Island Kaiyuan Port, and also offers routes between Hengchun Houbihu and Orchid Island. Reservations can be made online or by phone, making it suitable for planning island-hopping trips to Green Island and Orchid Island. Some customers commend punctual departures, clean cabins, sufficient air conditioning, the captain's advance explanations of sea conditions, and smooth sailing. However, overall ratings are relatively low, with many customers reporting issues with the refund process, phone customer service responsiveness, and queuing arrangements for standby. Disputes over refunds and handling fees when delays or cancellations occur due to weather have particularly caused dissatisfaction. It is recommended to check for schedule changes before departure and be aware of booking and refund policies.

Review Summary

Customer reviews for Green Island Star ferry company show widely varied feedback on its service and experience. Common positive points include the professional performance of the crew during the journey, such as the captain's steady sailing and safety tips, which were praised by some customers. Additionally, some passengers mentioned satisfaction with the cleanliness of the cabin and the friendly attitude of some service staff. However, there are significant criticisms regarding the refund process, slow phone customer service response, and poor service attitude. Many customers reported chaotic queuing and standby systems, leading to passengers waiting for extended periods in the hot sun only to be unable to board, causing dissatisfaction. Recent issues where flights were delayed due to weather, and handling fees were still deducted even after cancellations, particularly sparked strong customer dissatisfaction, with many reviews mentioning feeling their rights were violated. Overall, while Green Island Star ferry company provides a good riding experience in some aspects, it still needs improvement in customer service and operational management to enhance customer satisfaction and trust.

Opening Hours

• 星期一: 08:00 – 17:00
• 星期二: 08:00 – 17:00
• 星期三: 08:00 – 17:00
• 星期四: 08:00 – 17:00
• 星期五: 08:00 – 17:00
• 星期六: 08:00 – 17:00
• 星期日: 08:00 – 17:00

Contact

Appointment required

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